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|Technical Support Form
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and at the left hand side of your screen!
For general questions prior to your purchase regarding our products and services contact our Sales Department
For technical support questions before or after your purchase contact our Support Department
For general information on our company, it's products, services or to check the status of an existing order please contact our Customer Service Department
To contact us by telephone 1-877-965-2737
|Terms and Conditions
||PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of GreatPrinterDeals.com. The collective work includes works that are licensed to GreatPrinterDeals.com. Copyright 2003, GreatPrinterDeals.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with GreatPrinterDeals.com or purchasing GreatPrinterDeals.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with GreatPrinterDeals.com or to purchase GreatPrinterDeals.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by GreatPrinterDeals.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of GreatPrinterDeals.com used in the site are trademarks or registered trademarks of GreatPrinterDeals.com
Failure to provide accurate information on freight shipments may result in additional charges. If any special requirements are needed for such deliveries you must notify us prior to the shipment. Any fees that arise as a result of inaccurate data will be your responsibility.
Shipping charges are non refundable in any circumstances. Any orders that are refused upon delivery are sent back to our location by the carrier. The shipping charge for the return shipping of the item(s) will be deducted from your refund. We suggest that you contact our customer service department for further information.
International shipping charges do not include any border fees, customs fees, or any other fees that may result from your order. The charges paid to us are for the shipping of the unit ONLY. Please contact UPS or your customs office for more information on these possible charges.
If you would like us to ship under your account or arrange your own shipping by providing labels we would be happy to accommodate you. In these instances we will prepare your order for shipping and follow your instructions for shipping. If there are any issues with your shipment that are believed to be a result of shipping damage it will be your responsibility to file a claim with your carrier. We will be there to assist you in that process and provide any necessary information.
At GreatPrinterDeals.com we take pride in the way that we prepare our shipments. If there is any damage to your shipment please contact us immediately. Please hold on to all of the original packaging and we will handle the claim with the carrier. Once the damaged item is picked up by the carrier we will ship your replacement as long as additional units are still in stock. We are responsible for the delivery of the item to the address on your order only. Any packages that our forwarded or shipped from the delivery address on your order must have a damage exemption with our carrier prior to being forwarded or shipped again to be eligible for a damage claim through our carrier.
Once an order is placed it may be cancelled up until the time of shipping. Once an order has shipped you may no longer cancel the order and will need to follow our return procedures. You may view the status of your order under the "My Account" section located at the top of our homepage.
Off Lease Certified machines come standard with a 30 day depot warranty
from the date of purchase. Machines marked as "Refurbished" come with a
90 day depot warranty. Any warrantied machines must go through trouble
shooting with one of our technicians. These warranties cover everything including both parts and labor. These warranties are covered for the full time period or 10,000 pages, whichever comes first. Customer is responsible for the shipping of the unit back to our location for all warranties.
The return period on all items is 14 days except for factory sealed or new open box machines. Please find additional information on factory sealed returns below.
Items returned may be subject to a 20% restocking fee or the amount equal to the cost of shipping to your location (if free shipping was selected) at our
discretion. Items that are sold as factory sealed or new open box are subject to a 14 day return period and my not be eligible
for return unless otherwise noted by greatprinterdeals.com.Unfortunately once a factory sealed item is opened, it can no longer be returned. These items
if returned may be subject to as much as a 30% restocking fee. If problems are occurring with a new, new open box, or factory refurbished machine please contact our company immediately. Any service that may be provided by an outside source will void our warranty. Please
check with a representative for more information on items which this
may apply to.
New/New Open Box/Factory Refurbished machines that are found to be defective out of the box will be diagnosed by a www.greatprinterdeals.com technician over the phone. If the problem cannot be corrected the machine will be repaired at our location. Customer would need to ship the machine back to our location for this repair.
Some units purchased through our website come with free upgrades. This may include toner, memory, etc. These items which are shipped with your purchase are guaranteed in working condition. This warranty is separate from that of the warranty included on the originally purchased item. If there is a problem with one of these included items you will need to ship that item back for replacement. The warranty on this item does not transfer to the originally purchased item and you should check above for that items return policy. If the unit(s) these upgrades were included with is/are retruned, you may be responsible for the cost of the upgrade. If a toner cartridge is included with the unit(s) and is opened before the return of the unit(s), the customer is responsible for the cost of that toner cartridge(s).
Any items shipped back to our facility without proper authorization may be refused upon arrival. These items may be subject to a 35% restocking fee. This includes all merchandise, including defective equipment. This can be easily avoided by following our simple returns process. Please contact one of our customer service representatives for more information.
All shipments should be inspected within the first 14 days of purchase. Any "mis shipped" merchandise must be claimed within that period. If any items are damaged in shipping we do require that you contact www.greatprinterdeals.com within 14 days. You are required to hold on to the packaging material for our carrier to inspect.
Any materials or products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, GreatPrinterDeals.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. GreatPrinterDeals.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. GreatPrinterDeals.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
GreatPrinterDeals.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if GreatPrinterDeals.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a GreatPrinterDeals.com product is mistakenly listed at an incorrect price, GreatPrinterDeals.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. GreatPrinterDeals.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, GreatPrinterDeals.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by GreatPrinterDeals.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
GreatPrinterDeals.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to GreatPrinterDeals.com.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of GreatPrinterDeals.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of GreatPrinterDeals.com products) must be commenced within one (1) year after the claim or cause of action arises. GreatPrinterDeals.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. GreatPrinterDeals.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a GreatPrinterDeals.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
GreatPrinterDeals.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, GreatPrinterDeals.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, GreatPrinterDeals.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to GreatPrinterDeals.com in its sole discretion.
You agree to indemnify, defend, and hold harmless GreatPrinterDeals.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, GreatPrinterDeals.com may link to sites operated by third parties. However, even if the third party is affiliated with GreatPrinterDeals.com, GreatPrinterDeals.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of GreatPrinterDeals.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, GreatPrinterDeals.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).